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RIICOM301E

Communicate information

Non-accredited training

Develop workplace communication skills through in-house, face-to-face training at your workplace or a nominated training location. The current course is contextualised to site…
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Contact CTS to discuss availability and the course requirements.

Course overview

Develop workplace communication skills through in-house, face-to-face training at your workplace or a nominated training location. The current course is contextualised to site procedures, communication systems and operational requirements.

Who is this course for?

For workers in civil construction, coal mining, metalliferous mining, drilling/exploration, extractive industries, infrastructure and resource operations. This course also suits workers moving towards supervisory or team-leading roles.

Delivery and duration

Trainer-led, in-house, face-to-face delivery at the workplace or a nominated training location, contextualised to site communication systems and procedures. Duration: up to 1 day. Study: typically 4–6 hours, depending on learner experience.

Before enrolling, review the CTS Student Handbook, Refund Policy, Complaints and Appeals Policy and RPL Procedure.

What you will learn

  • Access, interpret, and clarify workplace information
  • Communicate using site-specific systems (verbal, written, digital, radio)
  • Follow workplace communication protocols
  • Complete workplace documentation accurately
  • Communicate hazards, incidents, and operational changes
  • Use communication techniques that support teamwork and safety

Entry requirements

No formal prerequisites are listed. CTS requires learners to be aged 17–75, have sufficient English for communication tasks, and be physically able to participate in practical activities.

Assessment

Assessment takes place on-site or through simulated workplace activities: practical demonstrations, observation of communication tasks, written/verbal questions, workplace forms/reports and scenario-based activities. Assessment is competency-based and relates to industry and site requirements.

Resources provided by CTS

Learning & Assessment Suite

Learner Guide; Assessment Workbook; Handouts and communication templates; Additional readings as recommended by trainers

Industry & Reference Materials

May include

Workplace communication procedures; Site-specific forms and documentation; Radio communication protocols; Safety management plans; Incident reporting procedures

Equipment, PPE and practical access

A workplace or simulated environment suitable for communication tasks; Any site-specific communication tools (e.g., radios, tablets, forms)

Standard PPE, including

Long-sleeved shirt; Long pants; Steel-capped or closed-toe safety boots

Fees and payment

$350 per participant. CTS also offers employer group pricing. Refer to the Fees and Refunds Policy.

Recognition of Prior Learning

RPL may be available to experienced workers who provide sufficient evidence of competence. Assessment follows CTS policies and national standards.

Further qualification pathways

  • RII20120 Certificate II in Resources and Infrastructure Work Preparation*
  • RII30120 Certificate III in Surface Extraction Operations
  • RII30820 Certificate III in Civil Construction Plant Operations*
  • RII30920 Certificate III in Civil Construction*

*These qualifications are not offered by Carroll Training Services.

Course FAQs

Can CTS deliver this course to a workplace group?

The current course is delivered face-to-face at your workplace or a nominated training location. Employer group pricing is available; contact CTS to discuss the group and obtain the applicable price.

May Recognition of Prior Learning be available?

RPL may be available for experienced workers who provide sufficient evidence of competence. CTS confirms the assessment requirements and suitability of the pathway.

Take your next training step

Enrolment coming soonEnquire About This Course

Contact CTS to discuss availability and the course requirements.

Course at a glance

Course code
RIICOM301E
Delivery
Face-to-Face, Workplace
Duration
up to 1 day
Indicative fee
$350 per participant
Enquire About This Course

Before you enrol

Review the course requirements and CTS student information.

Student Information →

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