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RIICOM201E

Communicate in the workplace

Develop skills in workplace communication using equipment and systems, face-to-face communication and written documentation. The unit relates to resources and infrastructure…

You’ll continue to the CTS enrolment portal to complete your enrolment.

Course overview

Develop skills in workplace communication using equipment and systems, face-to-face communication and written documentation. The unit relates to resources and infrastructure work and other industries using relevant workplace practices and procedures.

Who is this course for?

For people working or seeking operational work in civil infrastructure, coal mining, construction, drilling, extractive industries and metalliferous mining.

Delivery and duration

Online enrolment is available through the CTS portal. Contact CTS to confirm the current delivery and assessment arrangements, study hours and practical requirements.

What you will learn

  • Plan and prepare for workplace communication using equipment and systems
  • Communicate using communication equipment and systems
  • Carry out face-to-face routine communication
  • Complete written documentation

Entry requirements

No formal prerequisites are listed. CTS requires learners to be at least 18 years old.

Assessment

Assessment uses workplace observation or role-play/simulation and questioning through self-assessment, verbal responses, written activities, online modules or interviews.

Resources provided by CTS

RIICOM201E learning and assessment suite, which is made available in hard copy and through the student portal and includes

Learner Guide; Assessment Workbook; Handouts; Additional course readings as recommended by trainers

Industry and reference sources, which may include

legislative, organisation and site requirements and procedures; manufacturer’s guidelines and specifications; Australian standards; code of practice; management plans; pre-start and post-shutdown checklists; One (1) mine control/operations room

Equipment, which may include

communication devices; computers and database management system accessories; monitors; power controls; touch pad

Equipment, PPE and practical access

Computer/laptop with relevant software such as, but not limited to, the following

internet access preferably through Google Chrome; MS Word and PowerPoint; Adobe Acrobat Reader

Fees and payment

Course fee: $350. Refer to the Fees and Refunds Policy.

Recognition of Prior Learning

RPL is not applicable to this unit.

Further qualification pathways

  • RII20720 Certificate II in Civil Construction*
  • RII30920 Certificate III in Civil Construction*
  • RII31220 Certificate III in Civil Foundations*
  • RII30820 Certificate III in Civil Construction Plant Operations*

*These qualifications are not offered by Carroll Training Services.

Course FAQs

Can I complete this course entirely online?

Online enrolment is available through the CTS portal. Confirm with CTS whether all learning and assessment can be completed online and whether practical attendance or workplace access is required.

What communication skills will I practise?

Learning covers preparing for workplace communication, using communication equipment and systems, routine face-to-face communication and written documentation.

Take your next training step

You’ll continue to the CTS enrolment portal to complete your enrolment.

Course at a glance

Course code
RIICOM201E
Delivery
Online
General location
Online
Indicative fee
$350
Enquire About This Course

Before you enrol

Review the course requirements and CTS student information.

Student Information →

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